Privacy Policy

This Privacy Policy ("Policy") describes how jellibet ("jellibet," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "your," or "Player") who access or use the jellibet online gaming platform available at jellibet.vip and its associated mobile interfaces.

jellibet operates as an online gaming platform serving players in the Philippines. We are committed to handling your personal data responsibly and in accordance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.

This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and jellibet. If you have any questions about this Policy or how we handle your data, please contact us at [email protected].

For the purposes of applicable data protection legislation, jellibet acts as the data controller in respect of the personal information collected through the jellibet platform. As data controller, jellibet determines the purposes and means by which your personal data is processed.

If you have any questions, concerns, or requests relating to the processing of your personal data, you may contact our Data Protection Officer at [email protected]. We will respond to all data-related inquiries within a reasonable timeframe and in accordance with our obligations under applicable law.

jellibet collects personal data that is necessary for the operation of our platform, the provision of gaming services, and compliance with our legal and regulatory obligations. The categories of personal data we collect include:

• Identity Data: Full name, date of birth, nationality, and government-issued identification details (e.g., Philippine National ID, passport, driver's license) collected for age verification and Know Your Customer (KYC) purposes.
• Contact Data: Email address, mobile phone number, and residential address in the Philippines (e.g., in Metro Manila, Cebu, Davao, or other regions).
• Account Data: Username, encrypted password, account preferences, communication preferences, and responsible gaming settings.
• Financial Data: Payment method details (GCash account reference, PayMaya reference, BPI, BDO, or Metrobank account details), transaction history, deposit and withdrawal records, and bonus activity.
• Gaming Data: Game history, betting activity, session duration, wagering patterns, and win/loss records.
• Technical Data: IP address, device type, browser type and version, operating system, screen resolution, and session identifiers.
• Usage Data: Pages visited, features used, time spent on the platform, click-through data, and navigation patterns.
• Communications Data: Records of your correspondence with jellibet's customer support team, including chat logs, emails, and support ticket history.

We do not collect sensitive personal information (such as racial or ethnic origin, political opinions, religious beliefs, or health data) unless it is strictly necessary for a specific legal or regulatory purpose and you have provided explicit consent.

jellibet collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the jellibet platform, including through cookies, web beacons, and similar tracking technologies.
• Third-Party Sources: Identity verification data from KYC service providers, fraud detection data from payment processors, and publicly available information used for compliance screening.

jellibet uses your personal data for the following purposes:

• To create, manage, and maintain your jellibet account and provide you with access to our gaming services.
• To verify your identity and age (21+) in compliance with applicable Philippine gaming regulations and our KYC obligations.
• To process deposits, withdrawals, and other financial transactions via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities on the platform.
• To provide customer support and respond to your inquiries, complaints, and feedback.
• To send you transactional communications, including account notifications, deposit confirmations, and withdrawal updates.
• To send you promotional communications about jellibet offers and bonuses, where you have opted in to receive such communications.
• To administer responsible gaming tools, including deposit limits, session reminders, and self-exclusion requests.
• To analyze platform usage and improve the jellibet user experience, game offerings, and technical performance.
• To comply with our legal and regulatory obligations under Philippine law.

jellibet processes your personal data on the following legal bases under the Data Privacy Act of 2012 and applicable regulations:

• Contractual Necessity: Processing required to perform our contract with you — i.e., to provide you with access to the jellibet platform and gaming services as described in our Terms & Conditions.
• Legal Obligation: Processing required to comply with applicable Philippine laws and regulations, including anti-money laundering (AML) requirements, KYC obligations, and gaming regulatory requirements.
• Legitimate Interests: Processing necessary for jellibet's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your explicit consent, such as the sending of promotional communications. You may withdraw your consent at any time by contacting us or updating your account preferences.

jellibet may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, for the purpose of processing your financial transactions.
• Identity Verification Providers: Third-party KYC and age verification service providers who assist jellibet in verifying your identity and age in compliance with regulatory requirements.
• Fraud Prevention Services: Third-party fraud detection and anti-money laundering screening services used to protect the integrity of the jellibet platform.
• Game Providers: Licensed game software providers whose games are available on the jellibet platform, to the extent necessary for the provision of those games.
• Technology Service Providers: Cloud hosting, data storage, analytics, and customer support technology providers who process data on jellibet's behalf under appropriate data processing agreements.
• Regulatory Authorities: Philippine gaming regulatory bodies and law enforcement agencies, where disclosure is required by law or a valid legal order.

All third-party service providers who process personal data on jellibet's behalf are required to implement appropriate technical and organizational security measures and to process data only in accordance with jellibet 's instructions and applicable data protection law.

jellibet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with jellibet, plus a minimum of five (5) years following account closure, in accordance with applicable AML and gaming regulatory requirements.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, as required by Philippine financial regulations.
• KYC and Identity Verification Documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant verification process.
• Customer Support Communications: Retained for a period of three (3) years from the date of the last communication, unless a longer retention period is required for dispute resolution or legal proceedings.
• Technical and Usage Data: Retained for up to twenty-four (24) months from the date of collection, after which it is anonymized or deleted.

When your personal data is no longer required for the purposes for which it was collected, jellibet will securely delete or anonymize it in accordance with our data disposal procedures.

jellibet takes the security of your personal data seriously and implements a range of technical and organizational measures designed to protect your information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the jellibet platform is encrypted using industry-standard SSL/TLS protocols.
• Password Hashing: Account passwords are stored using strong one-way cryptographic hashing algorithms. jellibet staff cannot view your password in plain text.
• Access Controls: Access to personal data within jellibet's systems is restricted to authorized personnel on a strict need-to-know basis, with role-based access controls enforced.
• Secure Data Storage: Personal data is stored on secure servers with appropriate physical and logical access controls, firewalls, and intrusion detection systems.
• Regular Security Audits: jellibet conducts periodic security assessments and vulnerability testing to identify and address potential weaknesses in our systems.
• Staff Training: All jellibet personnel who handle personal data receive regular training on data protection obligations and security best practices.

While jellibet implements robust security measures, no method of electronic transmission or storage is completely immune to risk. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jellibet will notify you and the relevant regulatory authorities in accordance with applicable law.

Under the Data Privacy Act of 2012 and applicable Philippine regulations, you have the following rights in relation to your personal data held by jellibet:

• Right to Be Informed: You have the right to be informed about how jellibet collects and uses your personal data, as set out in this Privacy Policy.
• Right of Access: You have the right to request a copy of the personal data jellibet holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jellibet's legal retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on jellibet's legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format where processing is based on your consent or a contract.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with a clear description of your request. We will respond within thirty (30) days of receiving your request. We may need to verify your identity before processing certain requests.

jellibet uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and support our security and fraud prevention measures. A cookie is a small text file placed on your device when you visit a website.

The types of cookies jellibet uses include:

• Strictly Necessary Cookies: Essential for the operation of the jellibet platform, including maintaining your login session and enabling core gaming functionality. These cookies cannot be disabled.
• Performance & Analytics Cookies: Used to collect anonymized information about how visitors use the jellibet platform, helping us identify areas for improvement and optimize the user experience.
• Functionality Cookies: Used to remember your preferences, such as language settings and responsible gaming configurations, to provide a more personalized experience.
• Security Cookies: Used to support our fraud detection and account security systems, including session integrity verification.

You can control non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the jellibet platform. For more information on managing cookies, refer to your browser's help documentation.

The jellibet platform is strictly intended for adults aged 21 years and older, in accordance with the minimum legal age for participation in casino-style online gambling in the Philippines. jellibet does not knowingly collect personal data from individuals under the age of 21.

If jellibet becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings accrued by an underage player will be forfeited.

If you are a parent or guardian and believe that a minor in your care has registered on the jellibet platform, please contact us immediately at [email protected] so that we can take appropriate action.

jellibet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered users via the email address associated with their account and/or by displaying a prominent notice on the jellibet platform prior to the changes taking effect.

The "Last updated" date at the top of this page indicates when this Policy was most recently revised. Your continued use of the jellibet platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jellibet handles your personal data, please do not hesitate to reach out to our Data Protection Officer. We are committed to addressing all privacy-related inquiries promptly and transparently.

Email: [email protected]

For responsible gaming support, self-exclusion requests, or deposit limit adjustments, please visit our Responsible Gaming page. For the full terms governing your use of the jellibet platform, please review our Terms & Conditions.